Salt Lake City, Utah — Advanced Collection Services (ACS) keeps work locations flexible with IAT’s CT Impact Hosted Services. Collection agents can contact accounts via CT Impact from any location, which has improved ACS’ bottom line.
Peter Allen, Manager of ACS, recognized the rural location of the office in Lewiston, Maine can make commuting difficult for the growing agency of 11 employees. Using CT Impact’s Hosted Broadcast Messaging, Allen has created a virtual office where employees work from home during every shift of the work day.
“In the past, we had some difficulty staffing the evening calling campaigns; people tend to not want to work that shift. However, it's much easier to do that with agents working from home,” said Allen.
Primarily, Allen runs CT Impact Hosted Broadcast Messaging during the evening, when most of his agents are working from home. CT Impact will transfer incoming calls to available agents working in the office or from home.
Adding IAT’s CT Impact Hosted Services to ACS was easy for Allen, who has had IAT’s site-premised predictive dialer, CT Center, for over 20 years. Allen has found it easier to retain agents and expand business while only slightly increasing staffing levels with both CT Center and CT Impact working for him.
Ray Fowler, IAT’s Director of Sales and Marketing, sees the potential collection agencies can obtain with CT Impact. “We’ve found that using the hosted services of CT Impact provides incredible flexibility for collection agencies. It allows agencies like ACS to be flexible with its employees’ work environments but still contact numerous accounts during the working hours of the day,” Fowler said.
For more information please visit www.iatsmartdial.com, call (800) 574-8801 or e-mail at info@iatsmartdial.com
About IAT
IAT has been developing dialing and messaging technology to the collections industry for over two decades. Located in Salt Lake City, IAT provides products not only for the United States but internationally. CT Impact is IAT’s cutting-edge hosted solution, which provides a combination of predictive dialing and broadcast messaging without the expense of hardware. IAT offers solutions for larger collection companies with its advanced CT Center product, a premier predictive dialing and IVR messaging on-site solution.
About ACS
Advanced Collection Services is located in Lewiston, Maine and has been in business for 25 years. Presently, the agency has grown to a staff of 11 employees, with as many as seven collection agents working at once. Advanced Collection Services has been using dialing technology almost as long as it has been in business, which is one of the main things they enjoy about IAT and its automated solutions for collection agencies.
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Vancouver, Wash - The Intelitech Group, a business consulting practice and technology solutions provider for the collection industry, today announced the appointment of Gary Moore as Associate Partner. Moore is joining The Intelitech Group to help collection agencies optimize the Acumen! business analytics suite to improve collector productivity and agency profitability.
Acumen! is a business analytics suite that offers critical solutions and tools designed to help agencies be more successful in their collection efforts, and improve profitability. The suite includes highly accurate and competitive scoring data, a performance dashboard to monitor Key Performance Indicators (KPIs) and an easy-to-read graphical reporting tool.
A collection industry veteran with 15 years of experience leading teams that help clients successfully install new collection software systems, Moore’s consulting efforts will focus, in particular, on helping clients profile accounts, match work effort with potential ROI, track trends and improve management reporting with Acumen!. “Agencies face rising costs, constantly evolving client requirements, increasing regulation and the need for tools and flexible technology to help manage collection processes more effectively. Gary Moore’s industry experience in working with collection agencies with their implementations makes him a strong addition to our client-service team,” said Doug Gregg, Senior Partner at The Intelitech Group. “The insights he has gained in years of consulting, will help agencies optimize their resources and respond nimbly and profitably to the ever increasing challenges they face today,” Gregg noted.
Moore entered the collection industry in 1995 when he joined Ontario Systems. He spent 15 years at the company in a variety of national account, client and implementation services positions. Moore will be based in Muncie, Indiana and can be reached at: garym@intelitechgroup.com.
About The Intelitech Group
The Intelitech Group provides consulting and technology solutions to help agencies achieve optimal results. Leveraging industry expertise and market intelligence with latest technology innovations, The Intelitech Group brings extensive knowledge, insights and practical tools to help agencies delve deep into all facets of the organization to measure, analyze and implement results-oriented solutions. For more information visit: www.intelitechgroup.com.
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The National List of Attorneys, an organization that has provided quality legal representation to the credit and collection industry nationwide since 1900, is proud to announce the launch of CreditorsRightsLawFirms.com the premier online directory of experienced creditors' rights and FDCPA defense attorneys nationwide.
The world of collections is getting more and more challenging. With the rising number of FDCPA (Fair Debt Collection Practices Act) and FCRA (Fair Credit Reporting Act) lawsuits surfacing, the need for experienced attorneys that focus their practice on creditors' rights and FDCPA defense is evident now more than ever. Nationwide, there are roughly 800 suits filed against debt collectors each month, this is a record number that is increasing. CreditorsRightsLawFirms.com was established to address the growing need for experienced creditors' rights attorneys. The site boasts over 65 listings of creditors’ rights firms nationwide with more being added weekly.
CreditorsRightsLawFirms.com lists attorneys that are experienced and want to put that knowledge to work for your company. The attorneys you will find here concentrate in creditors’ rights, commercial litigation, FDCPA Defense, FCRA defense, Truth in lending act and/or class action defense. They are experienced in FDCPA, other collection laws and litigation. They can represent your company in bankruptcy proceedings and provide compliance counseling in collections matters.
For more information please contact Rose Heeb at (800) 227-1675 ext 108 or rheeb@nationallist.com.
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Carrollton, TX - Southwest Credit Systems, L.P. a national provider of accounts receivable solutions, is proud to announce the addition of Gary Turner to their senior management team. In this role, Gary will develop new business opportunities which directly contribute to the company's overall growth and industry diversification strategy.
With more than 30 years of experience in executive leadership and sales roles, Gary is ideally suited to lead Southwest Credit’s business development efforts. His background includes 19 years of experience within the receivable management industry in sales and sales management roles, directed at new account acquisition and developing long term partnerships with Fortune 500 clients.
“I am very pleased to announce that Gary Turner is joining Southwest Credit. His extensive experience in the receivable management and collections industry, and proven ability to generate growth, makes him an outstanding addition to our team” said Jeff Hurt, Southwest Credit CEO.
“I am excited to be joining the strong management team at Southwest Credit and most importantly helping the company grow and create diversification of clientele and strategic markets” Gary said.
Prior to joining Southwest Credit, Gary was VP, Sales & Marketing at Financial Asset Management Systems, Inc. for 11 years. Gary received his Bachelor of Science in Education from the University of Georgia.
About Southwest Credit
Founded in 1974, Southwest Credit Systems L.P. is a national provider of accounts receivable management services to small and large companies in the Communications, Education, Utility, Government, and Financial Services industries. Southwest Credit services consumer and commercial accounts along various stages of the credit and collection process.
Southwest Credit has a Better Business Bureau rating of A+. For more information contact 1.800.637.7439 or visit our website www.sw-credit.com.
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MedAssets announced today that Dallas-based Odyssey HealthCare, Inc., one of the largest providers of hospice care in the United States, has signed a multi-year agreement to use MedAssets' Web-based revenue cycle management solutions to improve cash flow and business office efficiency and to ensure reimbursement integrity.
Odyssey HealthCare operates 89 facilities across 30 states. Odyssey selected MedAssets based on the Company's flexibility to serve a non-acute provider with solutions that drive efficiency. Odyssey will employ MedAssets' claims management product suite, in addition to its denial management and receivables management solutions.
"MedAssets offered the solutions to meet the needs of our unique business model," said R. Dirk Allison, Senior Vice President and Chief Financial Officer at Odyssey Health. "By using the MedAssets solutions, we hope to realize additional financial improvement and optimize cash flow along with increased visibility into our revenue cycle functions."
Rand Ballard, MedAssets' chief operating officer and chief customer officer, stated, "Our agreement with Odyssey illustrates the flexibility of MedAssets solutions. Our products help drive financial improvement for all types of healthcare organizations, from large integrated delivery networks to non-acute providers like Odyssey with facilities spread across the country."
About Odyssey Health
Based in Dallas, Texas, Odyssey HealthCare (NASDAQ: ODSY) is one of the largest providers of hospice care in the country in terms of both average daily patient census and number of locations. Odyssey seeks to improve the quality of life of terminally ill patients and their families by providing care directed at managing pain and other discomforting symptoms and by addressing the psychosocial and spiritual needs of patients and their families.
About MedAssets
MedAssets (NASDAQ: MDAS) partners with healthcare providers to improve their financial strength by implementing integrated spend management and revenue cycle solutions that help control cost, improve margins and cash flow, increase regulatory compliance, and optimize operational efficiency. MedAssets serves more than 125 health systems, 3,300 hospitals and 40,000 non-acute care healthcare providers. For more information, go to www.medassets.com.
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